How to Submit a Claim

  1. Download a claim form. Check out your Customer Portal to download your personalized claim for or click on one of the links below.

  2. Visit your veterinarian. After you pay your bill, ask your veterinarian to fill out sections 2 and 3 of the claim form. You fill out sections 1 and 4.

  3. Submit your claim. Send us your completed claim form.
Take a photo of your claims form and invoice, and submit it through your customer portal.
Email: claims@petlineinsurance.com
 
Fax: 1-866-501-5580
 
Mail:
Petline Insurance Company
301-600 Empress Street
Winnipeg, MB, R3G 0R5

Questions?

Contact us!

Pet Shield Insurance offers Canadian pet insurance for dogs and cats. Our office is based in Edmonton, Alberta, but we offer pet insurance across Canada. Visit our contact page for more information.

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